Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and will be available for immediate shipment (default collection by courier: every Monday, Wednesday and Friday. You will receive the parcel next day upon collection). 


Order Shipment

The delivery time frame is next business day upon collection. However, you may receive your items a day later depending on your location and the courier's shipping schedule. The tracking link will be sent to your email once our courier has collected your parcel. We guarantee all customers to receive their orders within 3 business days if we have ready stocks available. Should there be any delay, our customer service will reach out to inform you directly. 


Cancellations & Refunds

You are able to cancel your order with no penalty within 24 hours and you must cancel your order before your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for the actual return shipping charges. All product returned must be under good condition (remain sealed).